Effective Date: [1st July 2025]

At Vedan Essentials, your privacy is essential to us. We are committed to safeguarding your personal information and ensuring that your experience with our website remains secure, trustworthy, and fully transparent. This privacy policy outlines in detail how we collect, use, store, share, and protect the information you provide when using our services. Whether you’re visiting our website, making a purchase, signing up for our newsletter, or engaging with our customer support, we want you to feel confident and informed about how your data is handled.

1. Information We Collect and Why It Matters

When you engage with Vedan Essentials, we may collect both personal and non-personal data depending on how you interact with our website and services.

Personal Information: This includes any data that directly identifies you, such as your name, email address, contact number, billing and shipping address, payment details, and optionally your health preferences (for product suitability). This data is primarily collected when you place an order, sign up for updates, or contact our support team. Collecting this information enables us to deliver products efficiently, personalize your experience, process payments securely, and communicate important updates regarding your orders or wellness journey.

Non-Personal Information: This includes data that does not directly identify you but helps us improve your user experience. It includes browser type, IP address, device type, operating system, referral URLs, session duration, and website navigation patterns. These insights allow us to optimize site performance, enhance user experience, and understand market trends.

Communication Logs: When you interact with us via live chat, WhatsApp, email, or calls, we may retain those records. These logs help us monitor service quality, resolve complaints, and understand customer needs more deeply for ongoing improvement.

2. How We Use Your Data

We use your data with a singular goal in mind: to provide you with safe, effective, and seamless access to our Ayurvedic wellness solutions.

Order Fulfillment & Support: We use your contact and shipping information to confirm your purchase, deliver your order, send shipping updates, and provide responsive customer support. Without this data, we cannot process your order or communicate important updates.

Personalized Recommendations: Your browsing and purchase history may help us tailor suggestions for supplements or blog content that align with your health interests or past purchases.

Marketing and Communication (Only With Consent): If you have subscribed to our newsletter or opted-in via WhatsApp, we may occasionally share wellness tips, promotions, or product announcements. You can unsubscribe at any time.

Analytics & Performance: We analyze usage data to understand how visitors engage with our website. This helps us enhance product listings, navigation flow, page performance, and user experience.

Legal & Compliance: We may use your data to comply with laws related to taxation, product safety, fraud prevention, and other regulatory obligations.

3. Data Sharing and Third Parties

We value your privacy and never sell or rent your information to advertisers or unrelated third parties. However, some information may be shared with carefully vetted service providers who play a direct role in fulfilling your order or supporting your interaction with Vedan Essentials.

Examples include:

• • Payment processors (e.g., Razorpay, Stripe) to securely handle your payments

• • Logistics partners (e.g., Shiprocket, Delhivery) for smooth and timely delivery

• • Email service providers for transactional and promotional communications

• • Analytics tools (e.g., Google Analytics) to monitor website performance and behavior

All partners are contractually obligated to handle your data securely and use it strictly for the purpose it was shared.

In certain cases, we may disclose data if required to comply with a legal process, court order, law enforcement request, or protect our rights, users, or the public.

4. How We Protect Your Data

We understand that your personal information deserves the highest level of protection. At Vedan Essentials, we implement a combination of administrative, physical, and technical security measures to ensure data integrity and confidentiality.

Our website uses HTTPS with SSL encryption to secure data transmission. We work with PCI-DSS-compliant payment providers to process transactions securely. Internally, we restrict access to your data only to authorized personnel. We also conduct regular audits to assess vulnerabilities and strengthen our infrastructure.

While no method of online storage is 100% immune to breaches, we take every precaution necessary to minimize risk and respond swiftly in the unlikely event of a security concern.

5. Your Rights as a User

As a user of Vedan Essentials, you have full control over your personal data. We respect and honor the following rights:

Right to Access: You can request to know what data we hold about you.

Right to Correct: You may ask us to correct or update any inaccurate or outdated information.

Right to Delete: You can request deletion of your data if it’s no longer necessary for the purpose it was collected.

Right to Withdraw Consent: You can unsubscribe from promotional communications at any time via the link provided in our emails or by messaging us.

Right to Data Portability: Upon request, we can provide a downloadable file containing the data we hold about you.

To exercise any of these rights, please email us at vedanessentials@gmail.com. We aim to respond within 7 business days.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, understand visitor behavior, and personalize content.

Types of Cookies We Use:

• • Essential cookies: Enable basic site functionalities like shopping cart, login, and secure checkout.

• • Performance cookies: Help us track user navigation, time spent on site, and error reporting.

• • Marketing cookies: Facilitate ad delivery, retargeting, and performance measurement across channels.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some functionalities, such as account login or cart retention.

7. Children’s Privacy

Vedan Essentials does not knowingly collect or process personal data from children under the age of 18. Our website and products are intended for adult users. If we become aware that data has been collected from a minor without parental consent, we will delete it immediately.

8. Links to External Websites

Our website may contain links to third-party websites or blogs for informational purposes. These external websites operate independently and have their own privacy practices. We encourage you to review their privacy policies before interacting or providing any personal data. Vedan Essentials is not responsible for the content or privacy measures of these external sites.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements.

For example:

• • Order and transaction records are retained for up to 7 years for tax and accounting compliance.

• • Customer support records are held for up to 2 years to resolve disputes.

• • Browsing behavior and analytics data are anonymized and stored securely.

Once data is no longer required, we dispose of it securely through deletion or anonymization protocols.

10. International Data Transfers

Vedan Essentials operates from India, and by using our website, you consent to your information being processed in India. If you are accessing our site from outside India, please note that your data may be transferred to, stored, and processed in India. We ensure that such transfers are done with adequate safeguards in place, in line with data protection laws applicable to your region.

11. Changes to This Privacy Policy

As we evolve and expand our services, we may update this Privacy Policy periodically. We will notify users about significant changes by posting a clear notice on our website or contacting you directly if required. The “Effective Date” at the top of this page reflects the last revision date.

We recommend you revisit this page regularly to stay informed about how we handle your data.

12. Contact Us

For questions, clarifications, or data requests related to this privacy policy, you can reach out to us via the following channels:

Phone: +91-99155-55032
Email: vedanessentials@gmail.com
WhatsApp Support: Available on the same number
Live Chat: Accessible via our website
Mailing Address: Vedan Essentials, Patiala, Punjab – 147001, India